Frequently Asked Questions
Find answers to common questions about our products and services
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows. Consult our detailed size guide on each product page for specific measurements.
Are Tilley hats machine washable?
Most of our fabric hats are machine washable on a delicate cycle. We recommend air drying to maintain the shape and integrity of the fibers.
Do your garments provide UV protection?
Yes, many of our products are rated UPF 50+, which is the maximum sun protection rating given to clothing, blocking 98% of harmful UVA/UVB radiation.
Can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
What is the 'Guaranteed for Life' policy?
Selected Tilley hats are guaranteed for life against normal wear and tear, poor workmanship, or faulty material. Please register your hat on our website to activate this warranty.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary depending on the destination country.